Shipping & Order Processing

Shipping Information

Delivery Partners:

We partner with USPS, UPS, and DHL to deliver your Charmed By Riss favorites quickly and reliably. Our goal is to get your order to you safely and efficiently, ensuring a happy customer every time.

Processing Times:

  • Custom Items: Allow 7-15 business days for completion. This includes communication, order approval, and sending tracking information to your email.
  • Standard Items: Orders typically ship within 24-72 business hours (excluding weekends and holidays).

Shipping Speeds:

  • US Domestic: Orders typically arrive within 2-4 business days (up to 7 business days possible).
  • International: Orders typically arrive within 10-21 business days, but can take longer depending on customs processing.

Tracking:

You'll receive a tracking number via email once your order ships.

Delivery Responsibilities:

  • US Domestic: Packages may be left at the provided address if no one is present to sign. Charmed By Riss is not responsible for stolen or lost packages after delivery. Customers are responsible for providing accurate shipping information and ensuring packages are collected upon delivery.
  • International: Similar to domestic deliveries, packages may be left at the address and Charmed By Riss is not responsible for lost or stolen items after delivery. Customers are responsible for any customs fees or import taxes that may apply. It's important to check your country's import tax policies before placing an order. We recommend using a deliverable address that can accept customs tax notices.

International Customs:

  • You, the customer, are responsible for any customs fees or import taxes that may apply when your order arrives in your country. Charmed By Riss does not collect or reimburse customs fees.
  • We recommend familiarizing yourself with your country's import tax policies before placing an order.

Shipping Delays:

  • Custom Orders: Complex customizations may cause slight delays depending on order volume and product availability. During sales events, expect potential delays of up to 4 weeks due to increased order volume and restocking needs. You'll receive an estimated shipping date after your order is placed.
  • General Delays: Charmed By Riss is not responsible for delays caused by shipping carriers, such as lost packages or delivery delays. We are also not responsible for delays due to unforeseen circumstances outside our control, such as severe weather, natural disasters, or pandemics.

We hope this clarifies our shipping information! Please don't hesitate to contact us if you have any questions.