PRODUCTION & ORDER PROCESSING TIME:
- READY TO SHIP ITEMS ship within 1-3 business days.
- CUSTOM ITEMS require 3-10 business days to complete.
- Business days do not include Saturday, Sunday or Holidays.
You will receive an email with tracking information that your beautiful pieces are on their way home to you or your gift recipient.
***Please note that with customization our pieces are being designed by hand specially for you and could be delayed depending on the amount of orders ahead of yours and product availability. During a sale, it can take up to 4 weeks due to mass orders and restocking of supplies. After order is placed, an approximate shipment date will be sent to the email address provided.
SHIPPING & TRACKING:
- The client is responsible to provide an address that the carrier recognizes as a deliverable address. CHARMED BY RISS has no control over shipment once a package departs the Boutique. We are not responsible for shipping delays. We are not responsible for errors made by the shipping carrier, such as delayed items or lost packages. We are not responsible for delays in shipping due to acts of God that are out of our control, such as epic snowstorms, natural disasters, pandemics, or any other extraordinary circumstance that causes unforeseen interference with carrier routes. If an exchange is desired, all shipping costs incurred are to be paid by the buyer.
- Customs tax is the responsibility of the buyer, if applicable. It is the buyer’s responsibility to know their country’s tax policy before purchasing from CHARMED BY RISS, located in Dayton, Ohio, United States. We do not reimburse customs tax nor do we collect tax on behalf of any customs department. Buyers are responsible for paying postage to have an item redelivered for failure to pay the customs tax or if an undeliverable address is provided, resulting in packages being shipped back to CHARMED BY RISS. Please be sure the address provided upon checkout is one that is able to accept packages and tax due notices if your country imposes customs tax.