FAQ

Frequently asked Questions

Charmed By Riss Custom Handmade Jewelry
& Positive Affirmation Crafts Boutique
Answer: Wrap a string around the smallest part of your wrist and then measure it flat with a ruler. Add a half inch.
Question: What is handmade custom jewelry?
Answer: Hand made jewelry is jewelry that is made by hand without the use of machines molds or casting. All materials are shaped formed and assembled by hand. Powered machines, 3d printers, cutters, and hand drills can be used as long as they are operated manually, and guided by the artisan’s hands.
Answer: We use hypoallergenic earring hooks, and clear rubber backs for Stainless steel, metal alloy, 925 Silver, Rosegold and Gold.
The stainless steel is anti-corrosion and stain resistant, durable and sturdy. We also use acrylic plastic, water & oil based acrylic paint, Varathane wood stain, water based dimensional adhesive, and Polyurethane gloss varnish. 
The charms we use ARE NOT real gold and silver and can tarnish over time with exposure to chemicals and moisture. Sometimes charms may tarnish more quickly due to an individual’s natural skin pH levels, which is beyond our control.
Answer: We generally ship orders within 24-48 business hours, however, it may take longer depending on volume. Orders generally arrive within 2-4 business days but may take up to 7. We make most items custom, processing times can be as long as 7-10 days not to include holidays and weekends. 
A tracking number will be sent to you when your order ships. 
CUSTOM ITEMS require 7-15 business days to complete with communication, order approval and tracking information sent to the purchaser's email. We only ship Monday-Friday, excluding holidays. 
***Please note that with customization your pieces are being designed by hand specially for you and could be delayed depending on the amount of orders ahead of yours and product availability.
During a sale, it can take up to 4 weeks due to mass orders and restocking of supplies.  After order is placed, an approximate shipment date will be sent to the email address provided.
Answer: You can return your purchase within 14 days from the day you received your order. If you received your purchase more than 14 days ago, we, unfortunately, can’t offer refunds or exchanges.